Tuesday 5 August 2014
Eligibility
: BCA, MCA, BE/B.Tech
Location
: Hyderabad, Bangalore
Job
Category : Tech Support
Last
Date : 13 Aug 2014
Job Type
: Full Time
Hiring
Process : Face to Face Interview, Telephonic Interview, Group Discussion
IBM
India - Job Details
Eligibility
: BE/B Tech, BCA/ MCA from 2012,2013,2014 batch.
Job Description :
·
Providing
Voice support to IBM Internal End Users and External Commercial
·
Account
End Users across North America, EMEA & AP.
·
The
job will require you to handle inbound calls / emails / chats regarding
technical issues for end users.
·
Remote
Infrastructure support delivery
·
Perform
problem cause analysis
·
Resolve
routine customer problem
·
Ability
to Identify Opportunity & Implement Process Improvements
·
Has
technical experience and skills in the areas of problem determination,
creativity and Analysis
·
Ability
to meet a set of defined account agent productivity measurements
Mandatory Skills :
·
Understanding
of operating systems, Windows 2000/NT/XP configuration options and
Troubleshooting
·
Browser
Support - Internet Explorer
·
Strong
computer skills required
·
Proficient
in network connectivity troubleshooting, TCP/IP, Dial-up,
·
Token
Ring, Ethernet, LAN/WAN
·
Excellent
oral and written communication skills
·
Excellent
customer service orientation
·
Neutral
accent
·
Ability
to identify basic hardware parts and aware of basic hardware concept
·
User
level familiarity with at least one e-mail client - Outlook, Notes etc
·
Skilled
in commercially standard software applications and major desktop operating
systems
·
Awareness
of basic networking concepts and technologies
·
Questioning
skills /probing skills, as relevant to the issue and level of the caller
·
Fluency
in Communications Skills (both spoken and written)/ soft skills
Additional Information :
·
Working
in shifts is a mandate.
·
Candidates
applying and selected for the job will
be expected to work in shifts - including evening and night shifts.
·
Shifts
will be 24x7 in nature and can vary
depending on geographies supported.
·
Candidate
should not have any backlogs in order to qualify for the test and interview
process
Interview Process :
·
Initial
screening and assessment of communication skills (In Person)
·
Voice
& Accent assessment (Telephonic or In-Person)
·
Technical
Interview (Telephonic or In-Person)
Company Profile
IBM is a
global technology and innovation company headquartered in Armonk, NY. It is the
largest technology and consulting employer in the world, with more than 400,000
employees serving clients in 170 countries. IBM offers a wide range of
technology and consulting services; a broad portfolio of middleware for
collaboration, predictive analytics, software development and systems
management; and the world's most advanced servers and supercomputers. Utilizing
its business consulting, technology and R&D expertise, IBM helps clients
become "smarter" as the planet becomes more digitally interconnected.
IBM invests more than $6 billion a year in R&D, just completing its 21st year
of patent leadership. IBM Research has received recognition beyond any
commercial technology research organization and is home to 5 Nobel Laureates, 9
US National Medals of Technology, 5 US National Medals of Science, 6 Turing
Awards, and 10 Inductees in US Inventors Hall of Fame.
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